Shipping Policy

Shipping Policy

What is the delivery time?
Delivery time consists of two phases:

1. Processing time
Within 1–3 business days after placing your order, it is reviewed, approved, and packed. Your package is then prepared for shipment.

2. Delivery time
[Insert country]: 5–10 business days
Shipping is handled by [largest postal carrier in your country].

All delivery times exclude possible customs delays. During busy periods such as Christmas, Black Friday, and New Year, deliveries may take longer.

What are the shipping costs?
We offer free premium shipping, including insurance in case of theft, loss, or damage to your package.

Where is my package?
Once your order has been shipped, you will receive an email with a tracking number.
You can track your order via the tracking page on our website by clicking “Track Your Order” in the main menu.

For logistical reasons, your order may be shipped in multiple parcels.

My tracking number is not working
It may take up to 5 business days for tracking information to update. If your tracking still shows no information after a few days, please contact our customer support team.